Caroline Drees is a passionate proponent of diversity and inclusion, and has spent much of her career working to support underrepresented groups, close gender gaps and promote equality in the workplace. The Global Editor, Editorial Learning and Culture, at the global news organization Reuters, her remit includes diversity and inclusion, training, talent and career development for Reuters’ more than 2,500 staff members. Caroline has enjoyed a truly global career, working as a reporter, editor, manager and executive across the Middle East, Afghanistan, Pakistan, in Europe and in the United States. Before moving to Washington in 2013, Caroline was Reuters’ managing editor and then general manager for the Middle East and Africa, including during the Arab Spring. A native speaker of English and German, Caroline also speaks Arabic and French.
My first job was… do babysitting and dog-sitting count? My first “real” paid job was a 1991 summer internship with French news service AFP’s Middle East headquarters in Cyprus, when I was sent to Lebanon to cover the release of Western hostages just a few months after its 15-year civil war ended. What an incredible introduction to international journalism!
My proudest accomplishment is… helping set up Iraq’s first independent news agency after the fall of Saddam Hussein. Working in a war zone with journalists who had never worked in a country with a free press — training them and their managers how to operate a truly independent news organization — was incredibly rewarding, and their dedication to pursuing the truth under the most adverse conditions was inspiring.
My boldest move to date was… starting to flirt long-distance with a colleague I really liked 10 years ago; we’ve been a couple for almost a decade now and live together in our Washington, DC home with our three dogs.
A defining moment in my career as a reporter was… meeting with the father of one of our journalists who had been killed doing his job. Our colleague had only been 22 when he died. His father gave me a photo of his son to make sure I’d never forget him. It’s stood on my desk ever since, and I think about him every day.
This moment reinforced my deep respect for the bravery of journalists doing the important work of reporting the truth and bringing greater transparency to our world. It also reminded me once again how fragile life is, and how important it is to live each day as fully as you can.
Speaking four languages has had an impact on my life… because it’s allowed me to see the world through a multicultural lens. It’s given me opportunities such as seeing from the frontlines in the Middle East how differently the Iraq war was seen in the region, compared to the United States. I’ve been able to interview Saudi businesswomen and stateless “Bedoons”, and everyone from far-right extremists in Austria to francophone peacekeepers in Africa. I think this multicultural lens has also helped me see my own country in a more nuanced way and allowed me to approach challenges and opportunities with eyes wide open.
The most fulfilling thing about the work I do is… working with people. It may sound cheesy, but I love the energy of working with people, feeding off each other, learning from each other. I love mentoring more junior colleagues and designing and implementing programs to support diverse talent. Call me crazy, but I also love running complex projects, juggling multiple things at once and bringing them to a productive, sustainable conclusion. Throw in time pressure and I’m happy as a clam. One of the most rewarding projects I worked on recently involved interviewing about 70 per cent of our staff – more than 1,700 people – face-to-face, all over the world, to find out what was making their work harder than it needed to be, then suggesting and implementing solutions.
“It’s normal to question whether you’re up to the task in the workplace sometimes, especially when you’re planning your next move. But the key thing to remember is that you’re not alone, and the only way you’ll know how far you can go is by stretching yourself.”
The most challenging thing about my work is… ensuring I handle crises and challenges coolly and calmly, keeping emotions in check, even when stress levels are enormous and lives are sometimes at risk.
I would tell my 21-year-old self … don’t sweat the small stuff, trust your gut and live your values. The rest will fall into place.
I am an advocate for diversity and inclusion because… simply put: businesses and society are better off with diversity. I have seen first-hand how the absence of D+I leads to alienation, disenfranchisement and inequality as well as a lack of innovation, creativity, productivity and business success. It’s also a really exciting field, with new research from economists, social scientists and others leading to a greater understanding of the ways we can embed D&I into business, with tools such as people analytics and behavioural design.
A world where we have achieved diversity and inclusion looks like this… it’s a world where everyone feels equally welcomed, involved, appreciated and productive; a world where diversity is woven into the fabric of each business, not tacked on like an afterthought; it’s a world where different people, voices, ideas and views are empowered, shared, heard, discussed and incorporated into what we do. Where businesses tap into the entire talent pool at all levels as a matter of course, and as a result, economies and societies thrive.
My greatest advice from a mentor was… that it’s normal to question whether you’re up to the task in the workplace sometimes, especially when you’re planning your next move. But the key thing to remember is that you’re not alone, and the only way you’ll know how far you can go is by stretching yourself.
My biggest setback was… I’ve been astonishingly fortunate to experience very few major setbacks. There were disappointments, sure. But nothing I felt was a major roadblock, derailer or fateful development that altered my life. Disappointments included many jobs I applied for and didn’t get over the years. But in each case, something else came along that I actually loved more!
I overcame it by… not dwelling on it. By trying to get my mind off things that got me down. Singing lessons turned out to be an amazing way to get into a good mood.
If I were to pick one thing that has helped me succeed, it would be… the support of family and friends.
The future excites me because… I am at a stage in my life where I feel there are so many opportunities, and there are so many new fields of work opening up. The world is becoming more inclusive despite continued setbacks, and I have the chance to work with dynamic, energetic, new generations that expect diversity and inclusion to be part and parcel of life and work. We have our work cut out for us. And that’s great!