How Julia Currie-Love is driving positive change within Indigenous communities and Scotiabank.
As Branch Manager in Northern Ontario, she's passionate about supporting remote populations.
By Sarah Kelsey
Growing up in Marathon, a small community in Northern Ontario, Julia Currie-Love was acutely aware of the lack of services available to her and her family.
“When I look at the things I didn’t have access to, simple things like an optometrist or mental health support — even when I had braces, I had to drive three-plus hours to Thunder Bay to get them checked. It was so hard,” the Val Caron, Ont. Scotiabank Branch Manager says. “Those experiences have really helped shape my focus on supporting remote communities.”
Having an Indigenous family and growing up in Northern Ontario, Julia knew at an early age that she wanted to bring awareness to some of the challenges she experienced as a resident of a remote community. Through her current role, she’s had opportunities to help meet that goal — but she landed in banking by happenstance.
After taking a year off between high school and college, Julia noticed the bank across the road from her house was hiring a casual customer service representative. She got the job and eventually spent several years with the organization. She trained her way up, receiving financial licences, then moved to another financial institution where she transitioned into account management and client care roles, eventually becoming an assistant branch manager. Julia started with Scotiabank in 2019, making a strategic lateral move to become the assistant branch manager for their Elliot Lake location. She was promoted to branch manager in May 2021.
“One thing I’ve learned is that none of the banks are the same,” Julia says. “In order to succeed professionally, you have to find the bank that has the same culture and values you have.”
“In order to succeed professionally, you have to find the bank that has the same culture and values you have.”
She knew Scotiabank had the drive to improve things for its customers and her community. Julia’s time with the company serendipitously coincided with the launch of a few of its major diversity and inclusion programs, including renewed Diversity, Equity & Inclusion goals, and Effective Allyship campaign, an initiative that has seen the Bank dive deep into creating and affirming a welcoming environment for equity-deserving groups. Employees are encouraged to access the learning tools and resources available to support their ongoing journey of becoming active allies 365 days of the year.
Julia has taken on several roles within the organization to help advance inclusion of Indigenous Peoples, including the role of Partnerships Director for the Indigenous Network Employee Resource Group and Co-Chair for the Ontario Mental Health and Wellness Employee Resource Group.
Her goal is to help inform and educate employees about the unique needs Indigenous Peoples are facing. “Retail banking employees have specific cultural training to better understand the needs of Indigenous people, as well as team meetings that focus on Scotiabank’s enhanced advancement of Diversity, Inclusion and Belonging for all equity-deserving groups. That includes strengthening our education on Indigenous Finances, such as understanding how to successfully complete credit applications for an Indigenous person who is earning income tax-free — that’s important,” Julia says.
The educating she’s doing goes beyond understanding just the financial barriers Indigenous Peoples may encounter, however. Part of her job is to remind people about the historic lack of support and resources Indigenous communities face. Access to services is still a major issue.
“Current support structures and access to necessities in remote locations aren’t really geared toward communities that need them.”
“The people who need resources outside major city centres don’t have the ability to access things, even when technological advances are involved. You still, generally, have to pay costly fees to access things in remote areas,” she says. “Current support structures and access to necessities in remote locations aren’t really geared toward communities that need them.”
But she doesn’t despair. She knows the work she’s doing from within Scotiabank is having a positive impact on her community and is valued by her team. Pride and National Day for Truth and Reconciliation are days that everyone on her team recognizes as important for acknowledgement and continued learning, for example. “The best days are the days I get to do work with Scotiabank and these groups. It’s how I can create change, and change is happening.”
Julia says her next big professional goal is to continue to expand the number of Indigenous organizations Scotiabank partners with on an external level. Personally, she wants to find time to do more volunteering now that COVID restrictions have loosened.
“I’m passionate about Northern Ontario and providing resources to my community. I am currently asking myself: ‘How can I make a bigger impact on more people and more communities?’ My drive to participate is to ensure that there are better resources, supports, and an understanding of the specific needs of Indigenous Peoples and those living in remote areas. I want my family to have what they need in order to succeed in the future.”