How Suzanne Trusdale’s personal journey has shaped her small business role at TELUS.
The Vice-President of TELUS Small Business Solutions shares her story.
By Sarah Kelsey
For the last year and half, entrepreneurs have faced numerous, varied, and entirely new challenges — all thanks to COVID.
Suzanne Trusdale, Vice-President of TELUS Small Business Solutions, can relate. Early on in her career, she ran her own small business — a restaurant and catering company in Western Ontario. Now, she’s leading a team that not only provides everyday support to TELUS’ small business customers, but also creates initiatives and programs to enable entrepreneurs to thrive.
Running her own business has brought her closer to those who want to follow an entrepreneurial path. “I always wanted to have my own business, long before university,” Suzanne says. “I went to Ryerson University in Toronto to study hotel administration and believed that one day I was going to have my own restaurant and hopefully a catering company.”
After graduating, Suzanne spent a few years working for a prominent restaurateur. When they announced they were going to sell one of their locations, she seized the opportunity to get her start as a small business owner. Alongside a business partner and team, Suzanne built a strong brand and continued to grow the catering side of the business — enjoying every exciting moment and challenge of her journey. That was until the recession of the late 80’s hit. After months of trying to stay solvent and keep things afloat, she realized that she needed to make the very difficult decision to close the business.
“This all happened before I was 30,” she says. “If you come from a place where you go from university to making your dreams come true to losing everything and then having to start all over again… it’s daunting.”
Ready to start again, she left Ontario for British Columbia, and eventually took on a role at BC Tel, a telephone company that merged with TELUS in 1998 to become the second-largest telecom company in Canada.
“If you come from a place where you go from university to making your dreams come true to losing everything and then having to start all over again… it’s daunting.”
“I thought I would go there for a bit, but that I would eventually get back to what I was passionate about: hospitality and starting another business.” Instead, Suzanne was given the opportunity to grow her position at TELUS and to bring some of her passion for small business to the roles she took on. “I’ve been able to build a tremendous career for myself in a space I’m incredibly passionate about. Some may say I have the best of both worlds.”
Suzanne credits mentorship and sponsorship — having internal champions that helped guide her and connect her to opportunities — for playing key roles in her career growth. It’s become a passion point for her as well; she regularly volunteers her time with organizations that look to advance opportunities for women and girls, especially in STEM. She’s also taken on the role of global co-chair for TELUS Connections, a resource group that looks to empower and create development and leadership opportunities for women within the organization.
As of late, Suzanne’s focus has been on leading her team to help support small businesses as they navigate the uncertainty of the pandemic. “There was a lot of panic last March. What’s been so inspirational is how quickly the majority of small businesses were able to pivot. Some were able to move faster because they had great digital infrastructure in place, and we saw an influx of organizations come forward with products enabling small businesses to connect with their customers in new ways,” she notes. “TELUS is one of those key partners for small business owners. We’ve been able to offer tools and products to help small businesses and entrepreneurs go from brick and mortar stores to digital, or vice versa.”
Suzanne served a key role in advocating for TELUS’ small business customers through the ideation of the now viral campaign called #StandWithOwners. The initiative has done everything from surprising business owners with gift certificates to giving them the funds they need to enhance their digital presence or improve their advertising. Since mid-2020, TELUS has invested $1.5 million (and counting) in the entrepreneurial community.
“I am proud of so many things that we have done this year, but this one is near and dear to my heart,” Suzanne notes. “TELUS has done so very much to give back and that is so important to me as a team member, as a Canadian, and as a woman in business.”
“It takes a ton of courage to ask for help. But why not stick up for yourself? Why not be your biggest advocate and get in there and get involved and see who can help you?”
The “she-cession” — a term coined to describe the unequal impact COVID has had on working women — has been difficult for Suzanne to witness first-hand. “If you think about the pressure of balancing home and work, especially when the sectors that have been impacted the most are sectors led by women — everyone has a breaking point,” she says. “It’s been unfortunate to see so many women forced to choose between supporting their family and career. It’s the wrong direction we need to go in Canada.”
The two big things Suzanne wants women entrepreneurs struggling in these COVID circumstances to know is they are not alone, and “this too shall pass.”
“I do think so many women entrepreneurs feel they’re alone, but they’re not. Women aren’t really great at saying ‘I’m on the cusp of giving up or shutting it down and I just need some help,’” she notes. “It takes a ton of courage to ask for help. But why not stick up for yourself? Why not be your biggest advocate and get in there and get involved and see who can help you?”
Her advice for small business owners is to take a step back and assess the stress of the times and the “tyranny of the now.” She says it’s always better to “stop, calm down, breathe, and step back for a second,” so you can figure out who to lean on for support.
“If a person doesn’t have a mentor or coach and isn’t actively working with an organization that can provide education and advice — organizations like local chambers of commerce and Women of Influence — they need to start taking advantage of them,” she says. “There are so many people and companies that want to help small businesses and entrepreneurs. All someone needs to do is reach out and ask.”