Hanging up her suit blazer and donning a purple and navy FedEx uniform, Lisa Lisson, president of FedEx Express Canada, goes undercover as a FedEx Express employee. She drives a FedEx truck, sorts packages, and becomes well acquainted with the ‘Scan and Go’ system.
Yes, she learns about efficiency and where she can cut costs, but what is her most valuable learning? It’s getting to know the hardworking people who make up the culture she has worked so hard to create.
View the trailer on the W Network or view Undercover Boss Canada live Thursdays at 9pm E/P : www.wnetwork.com/Shows/Undercover-Boss-Canada
Read about the episode and Lisson’s key learnings on the FinancialPost.com >